Assistant Manager (User Services) - IT Services Office 助理經(jīng)理（用戶(hù)服務(wù)）- 資訊科技服務(wù)處 (Ref. 2026/102/01)

截止日期: 2026-04-30 管理類(lèi)職位

Post Specification

Key Duties and Responsibilities:

  1. Assist the IT Manager in overseeing the daily operations of campus technology services and user support functions.
  2. Coordinate frontline IT support services to ensure timely and effective resolution of incidents and service requests from staff and students.
  3. Provide technical support and guidance for campus technologies including network services, IP telephony, multimedia and AV systems, computing facilities, printing services, application systems, laboratory technologies, and AI services.
  4. Monitor service performance and ensure compliance with established IT service standards and procedures.
  5. Support the development and improvement of IT service management processes, documentation, and service workflows.
  6. Collaborate with academic and administrative departments to support technology needs for teaching, learning, research, and institutional operations.
  7. Assist in planning and implementing technology upgrades, system deployments, and service improvement initiatives.
  8. Organize and coordinate IT training sessions and workshops for staff and students where necessary.
  9. Prepare service reports, user guides, and technical documentation.
  10. Provide escalation support for complex technical issues and assist in problem analysis and resolution.
  11. Undertake other duties as assigned by the IT Manager or senior management.

Qualifications and Requirements:

  1. Bachelor’s degree or above in Information Technology, Computer Science, or a related discipline. 
  2. At least 7 years of relevant experience in IT support or technology services, preferably in higher education or large organizations.
  3. Demonstrate skills in Python, PowerShell, SQL, or low?code platforms to automate service desk tasks such as account-expiration reminders, bulk user account processing, and smart customer support, increasing efficiency.
  4. Solid knowledge of campus network infrastructure and strong troubleshooting skills.
  5. Good working knowledge of PC and Mac operating systems and applications in a multi-language environment.
  6. Experience supporting a variety of institutional systems such as teaching and learning platforms, research and laboratory systems, administrative systems, AI services and information security services.
  7. Familiarity with IT service management practices and service support operations.
  8. Strong analytical, problem-solving, and interpersonal skills.
  9. Ability to manage multiple tasks and priorities in a dynamic environment.
  10. Strong customer service orientation and effective communication skills.
  11. Excellent command of both written and spoken English and Chinese.
  12. A proactive team player with the ability to work independently and under pressure.

Salary and Benefits

Salary will be competitive, commensurate with qualifications and experience. Appointments will be made under the establishment of CUHK-SZ and statutory benefits will be provided according to the prevailing labor laws applicable in the PRC. The appointee will be based at the University campus in Shenzhen, PRC.

Application Procedure

Please send full curriculum vitae together with copies of qualification documents, and at least three references by email to: [email protected]  

 

職位說(shuō)明

工作職責(zé)：

  1. 協(xié)助IT經(jīng)理管理校園技術(shù)服務(wù)團(tuán)隊(duì)的日常運(yùn)營(yíng)，確保為師生提供高效、優(yōu)質(zhì)的IT支持服務(wù)；
  2. 協(xié)調(diào)和管理一線(xiàn)技術(shù)支持工作，確保用戶(hù)服務(wù)請(qǐng)求和技術(shù)問(wèn)題能夠及時(shí)響應(yīng)和解決；
  3. 為校園信息技術(shù)系統(tǒng)提供支持，包括校園網(wǎng)絡(luò)、IP電話(huà)、多媒體與視聽(tīng)系統(tǒng)、計(jì)算機(jī)設(shè)備、打印服務(wù)、應(yīng)用系統(tǒng)、實(shí)驗(yàn)室技術(shù)環(huán)境、AI服務(wù)等；
  4. 監(jiān)控IT服務(wù)質(zhì)量與響應(yīng)效率，確保服務(wù)符合既定流程、標(biāo)準(zhǔn)及服務(wù)水平要求；
  5. 協(xié)助建立和優(yōu)化IT服務(wù)管理流程、操作規(guī)范及技術(shù)文檔，提高整體服務(wù)效率和用戶(hù)滿(mǎn)意度；
  6. 與教學(xué)、科研及行政部門(mén)保持溝通與協(xié)作，支持相關(guān)業(yè)務(wù)系統(tǒng)及技術(shù)需求；
  7. 參與校園IT系統(tǒng)升級(jí)、技術(shù)部署及服務(wù)改進(jìn)項(xiàng)目的實(shí)施；
  8. 根據(jù)需要組織和開(kāi)展面向師生的技術(shù)培訓(xùn)或技術(shù)推廣活動(dòng)；
  9. 編寫(xiě)和維護(hù)技術(shù)文檔、用戶(hù)指南及服務(wù)報(bào)告；
  10. 對(duì)復(fù)雜技術(shù)問(wèn)題提供升級(jí)支持，并協(xié)助分析和解決相關(guān)問(wèn)題；
  11. 完成IT經(jīng)理或上級(jí)領(lǐng)導(dǎo)交辦的其他相關(guān)工作。

崗位要求：

  1. 信息技術(shù)、計(jì)算機(jī)科學(xué)或相關(guān)專(zhuān)業(yè)本科及以上學(xué)歷；
  2. 具有7年以上IT技術(shù)支持或技術(shù)服務(wù)相關(guān)工作經(jīng)驗(yàn)，有高校或大型機(jī)構(gòu)工作經(jīng)驗(yàn)者優(yōu)先；
  3. 具備一定的開(kāi)發(fā)能力（如Python、PowerShell、SQL或低代碼平臺(tái)），實(shí)現(xiàn)服務(wù)臺(tái)重復(fù)性工作的自動(dòng)化處理（如帳戶(hù)過(guò)期自動(dòng)提醒、批量用戶(hù)處理、智能客服等），提升服務(wù)效率；
  4. 熟悉校園網(wǎng)絡(luò)架構(gòu)及相關(guān)技術(shù)，具備較強(qiáng)的網(wǎng)絡(luò)故障排查能力；
  5. 熟悉PC及Mac操作系統(tǒng)及常見(jiàn)應(yīng)用軟件，并能在多語(yǔ)言環(huán)境下提供技術(shù)支持；
  6. 具備支持各類(lèi)信息系統(tǒng)的經(jīng)驗(yàn)，如教學(xué)與學(xué)習(xí)平臺(tái)、科研與實(shí)驗(yàn)室系統(tǒng)、教務(wù)系統(tǒng)、行政管理系統(tǒng)以及AI和信息安全相關(guān)系統(tǒng)服務(wù)等；
  7. 熟悉IT服務(wù)管理流程或技術(shù)支持運(yùn)營(yíng)管理經(jīng)驗(yàn)者優(yōu)先；
  8. 具備良好的分析問(wèn)題與解決問(wèn)題能力，以及良好的溝通協(xié)調(diào)能力；
  9. 能夠在多任務(wù)環(huán)境下有效安排工作并按時(shí)完成任務(wù)；
  10. 具備良好的服務(wù)意識(shí)和團(tuán)隊(duì)合作精神；
  11. 具備良好的中英文聽(tīng)說(shuō)讀寫(xiě)能力；
  12. 工作積極主動(dòng)，能夠在壓力下工作并遵循規(guī)范流程開(kāi)展工作。

薪酬及福利

具有競(jìng)爭(zhēng)力的薪酬，根據(jù)個(gè)人資歷和經(jīng)驗(yàn)而定;由香港中文大學(xué)（深圳）直接聘用;享有中國(guó)大陸現(xiàn)行的勞動(dòng)法所規(guī)定的相關(guān)福利。

申請(qǐng)程序

請(qǐng)準(zhǔn)備好完整的中、英文簡(jiǎn)歷和/或職位申請(qǐng)表（可在此處下載），并附上三位推薦人的姓名，發(fā)送至郵箱：[email protected]